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Base price starts at £6.99. Some packs are available at £6.99, others vary up to £14.99 each. When you select each pack for purchase, the price is shown before adding it to your basket.

Each pack contains PowerPoint presentations and Word documents (e.g. handouts, learning activities).

HSC Training Link Health and Social Care Training Resources Downloads. All packs include PowerPoint presentations and Word documents (e.g. hand-outs, learning activities). When payments for downloads have been made, the resources are sent to your registered PayPal email address, via Zip Folder.

The following topics can be purchased individually and will be sent to your PayPal email address via Zip Folder attachment:


Acquired Brain Injury Awareness
A mixed generic pack. Suitable for trainers, training agencies, settings and for inclusion on part time and full time courses.

Presentations - 1) Acquired Brain Injury Awareness, 2) Traumatic Brain Injury Awareness, 3) Brain Anatomy, 4) Functions of the Brain

Word Documents - 7 Handouts, Case Studies, Basic Functions Workbook

Activity Planning in Dementia Care
This pack looks at Person Centred Care Planning and Activity Planning for clients with Dementia. It focuses on the requirements of the Care Quality Commission and gives examples from good and bad inspections reports (to enable settings to meet standards required).

Presentations - 1) Person Centred Activity Care Planning in Dementia (includes built in learning activities within the presentation), 2) Principles of Person Centred Care

Word Documents - 8 Learning Activities, 5 Handouts

ADHD Awareness
A mixed generic pack. Suitable for trainers, training agencies, settings and for inclusion on part time and full time courses.

Presentations - 1) Introduction to ADHD, 2) Principles of Good Practice, 3) Anti social Behaviour and Conduct Disorders Awareness

Word Documents - 3 Handouts (to follow all presentations), 3 End of Session Assessments, 15 extra handouts

Advance Care Planning (How To)
A mixed generic pack. Suitable for trainers, training agencies, settings and for inclusion on part time and full time courses.

Presentations - 1) Advance Care Planning How To Awareness, 2) Advance Care Planning Awareness

Word Documents - ACP (How it Works in Practice) End of Session Assessment, ACP (How it Works in Practice) Handout, ACP Competencies Summary Handout, ACP Guideline Summary Handout, Aide Memoir Examples of questions advance care planning discussion, Case Studies, Core Competencies for Effective Delivery of End of Life Care Handout, End of Life Care Useful Websites Resources Handout, Quality Standards ACP and EOLC Handout, Quality Statements Handout, Supporting People at the End of Life Common Core Principles Handout, Advance care planning awareness handout

Advocacy Awareness
Training pack useful for all courses requiring underpinning knowledge about advocacy, different types, principles etc. Also useful for inducting new staff who work within an advocacy environment.

Presentations - 1) Introduction to Advocacy(with built in speaker notes and learning activity), 2) Principles of Advocacy (with built in activities)

Word Documents - 2 presentation handouts, Case studies and conclusion handouts, Trainer aide for one learning activity, End of session assessments

Ageing Skin Awareness
A mixed generic pack. Suitable for trainers, training agencies, settings and for inclusion on part time and full time courses.

Presentations - 1) Ageing Skin Awareness and Common Problems, 2) Ageing Skin Awareness Specific Problems

Word Documents - 2 presentation handouts, 2 end of sessions assessments

Alcohol and Nutrition Awareness
EXTRA Presentation Pack included on Alcohol Dependence Awareness

Presentations - 1) Alcohol and Nutrition, 2) Cirrhosis, 3) Alcohol Dependence Awareness

Word Documents - 5 handouts, 1 end of session assessment

Alcohol Awareness (Effects of)
An information and training pack on the effects of alcohol on personal health and others.

Presentations - 1) Alcohol Awareness Overview, 2) Links to Health Conditions, 3) Alcohol and Pregnancy

Word Documents - 6 handouts, 3 end of session assessments

Anatomy and Basic Functions of Organs Awareness
A mixed generic pack. Suitable for trainers, training agencies, settings and for inclusion on part time and full time courses.

Presentations - 1) Anatomy Basic Overview, 2) Digestive System Overview, 3) Skin Overview, 4) Liver Overview, 5) Heart Overview, 6) Lungs Overview, 7) Pancreas Overview

Word Documents - 7 presentaion handouts, 4 extra handouts

Appraisal Awareness (Principles, Skills, Process)
The appraisal process is an important tool for care line managers. Effective appraisal identifies strengths and
weaknesses in a positive way and will help get the best from staff. For use in care settings, care staff, trainers,
training agencies and for use on full and part-time courses.

Presentation, Aide Memoir Example template (Appraisal Preparation Form), Example template (Appraisal Summary Form)

Assignment and Study Skills
PowerPoint presentations to assist teachers, lecturers and trainers with delivering study and assignment skills to learners (for example tutorials). Generic resources, suitable for any Level 3/4 courses.

Presentations - 1) Essay Writing, 2) Writing Academically, 3) Using Information and Avoiding Plagiarism, 4) Developing Reflection Skills, 5) Assignments - Developing and Argument, 6) Understanding Questions

Autism Awareness
A mixed generic pack. Suitable for trainers, training agencies, settings and for inclusion on part time and full time courses.

Presentations - 1) Introduction to Autism, 2) Focus on Autism, 3) Autism and Child Development/Education, 4) Autism and Mental Health, 5) Treatments for Autism, 6) Aspergers Syndome Awareness

Word Documents - 6 Handouts (to follow all presentations), Extra handouts: Applied Behavioural Analysis handout, CHAT handout, Checklist for Autism in Toddlers Handout, Estimated Adult Population handout x 2, TEACHH Awareness handout. Triad of Impairments handout

Basic Skills Awareness (Blood Pressure, Bed Making, Bed Baths)
A mixed generic pack. Suitable for trainers, training agencies, settings and for inclusion on part time and full time courses.

Presentations - 1) Blood Pressure Awareness, 2) Giving a Bed Bath, 3) Bed Making

Word Documents - 4 handouts, 2 case studies, 2 additional activities, 2 Assessor Observation Sheet Templates

Bed Rails Awareness
This training pack focuses on bed rails awareness and is suitable for all staff in health and social care settings. It is also suitable for trainers, training agencies and for use on full time and part time courses.Bed rails are widely used to reduce the risk of falls. They are not suitable for everyone but can be very effective when used with the right bed, in the right way, for the right person. Accident data from the Health and Safety
Executive shows that bed rails sometimes do not prevent falls and can introduce other risks.They need careful management and should only be used when they are the right solution to prevent falls.

Presentation - Bed Rails Awareness

Word Document - 5 page handout

Blood Pressure and Pulse Awareness
For use in care settings, by care staff, trainers, training agencies, on full and part-time courses.

Presentations - 1) The Pulse - Points, Readings and Procedures, 2) Blood Pressure

Word Documents - 2 handouts, 1 End of Session Assessment, 1 Learning Activity

Bullying and Harassment Awareness
This pack contains 3 presentations and associated hand-outs. It also contains an example policy template
and learning activities for use with 2 of the sessions. It is suitable for awareness training for all staff and managers in care settings. The 3rd session is an Induction session.

Presentations - 1) Bullying Awareness (with speakers notesand 12 learning activities), 2) Bullying Awareness
for Managers (with speakers notes and end of session assessment), 3) Equality and Diversity Bullying Induction 

Word Documents - 12 Learning Activities for presentation 1, Handout (to follow presentation 1), Speakers Notes (for presentation 1), 2 Learning Activities for presentation 2, 1 Answer Sheet (for presentation 2 activity), 1 End of Session Assessment (for presentation 2), Handout (to follow presentation 2), Speakers Notes (for presentation 2)

Plus

Conflict Management Styles Handout, Management Styles Handout, Academic Reading, Bullying in the Workplace extra Handout, Care Settings Aide Memoir, Characteristics of Bullying Handout, Definitions Handout, Generic Line Manager Aide Memoir, Generic Staff Aide Memoir, Impact of Bullying and Harassment Handout, Legislation Handout, Types of Bully Handout, Types of Bullying and Harassment Handout, Unacceptable Behaviours Handout
Useful Contact Handout

Plus

EXAMPLE Policy and Procedures Template (can be edited setting to insert names etc.)

Care Act 2014 Awareness
A complete overview of the Care Act 2014 and details current changes to the originalimplementation. One very large presentation, set out in sections, with some speaker notes on some of the slides. There is also a smaller presentation which is a summary of the changes regarding care, support, assessment and costs from the
perspective of a service user/carer.

Presentations - 1) Care Act 2014 Awareness, 2) Summarising the changes for service users and carers 

Word Documents - 3 presentations handouts, 6 case studeis

Care Planning Awareness
Suitable for trainers, training agencies, care settings and for use on full time and part time courses.

Presentations - 1) Introduction, 2) Process of Care Planning , 3) Collecting Information, 4) Care Planning Meetings

Word Documents
- 10 handouts, Case Study, Speakers Notes x 2

Catheter Care Awareness (Urinary)
For trainers, training agencies, care settings, nurses with training responsibilities and for use on part-time and full-time courses.

Presentations - 1) Catheter Care Overview, 2) Urinary Catheterisation, 3) Emptying a Catheter Bag, 4) Removal od Urinary Catheters, 5) Assessing Bladder Function and Continence Older People, 6) Urinalysis, 7) The Bladder, 8) Infectious Agents, 9) Anatomy and Physiology of the Skin, 10) MRSA, 11) Essential Steps to Safe Clean Care Urinary Catheter Care, 12) Essential Steps to Safe Clean Care Preventing the Spread of Infection

Word Documents
- Aseptic Technique, Assessing Bladder Function and Urinary Incontinence in Older People,  Catheter Bag Drainage and Fluid Balance Assessment Summary, Procedure Guidelines Aseptic Technique Assessment Summary, Catheter Care Procedure Guidelines Assessment Summary, Catheter Leg Bags, Tubes, Accessories, Catheter Specimen of Urine Procedure, Continence Information Factsheet, Continence Information Practical Help, National Patient Safety Agency THE CORRECT CATHETER TO USE, Procedure Emptying Catheter Bag, Procedure Guidelines Hand Washing Assessment Summary, Procedure Guidelines Urinalysis and Fluid Balance Assessment Summary, Suprapubic Catheter procedure, The Role of the Health Care Assistant, Urinary Catheter Devices, Urine Retention 

Challenging Behaviour Awareness
For use in care settings, for care staff, trainers and training agencies and for use on full and part time courses.
'Challenging behaviour' is difficult or problem behaviour exhibited by children or adults with a learning disability - it is not however limited to people with a learning disability.This pack gives an awareness of challenging behaviour, why situations can arise and how situations might be prevented.

Presentations
- 1) Introduction to Challenging Behaviours, 2) Challenging Behaviours, 3) Preventing Challenging Behaviours, 4) Introduction to Physical Interventions 5)

Word Documents 
- Further Reading List, Reasons for challenging behaviours, Challenging behaviours awareness, Preventing challenging behaviours, Physical Interventions (these are handouts). Plus 3 End of Session Assessments and Separate Learning Activities

Challenging Behaviours, Restraint and Abuse (Pack B)
This is an AWARENESS pack and therefore can be delivered to all staff (approved courses only for staff authorised to use restraint). There are situations when restraint is used when dealing with clients. The law is very strict in this area and methods used can be considered abuse. This pack includes a session on unacceptable techniques used in restraining individuals.

Presentations - 1) Legislation and Restraint, 2) Local Policies and Restraint, 3) Risks and Restraint, 4) Restraining Clients

Word Documents - 4 handouts, 2 end of session assessments, 2 learning activities

Child Development Theories

4 presentations on child development theories and theorists (Gesell, Feud, Erikson, Skinner, Piaget, Vygotsky) , Attachment Theory (Bowlby), Operant and Classical Conditioning, Cognitive Theory (Piaget)

Plus 18 Word Document handouts on cognitive development in children.

Child Development - The Impact of Maltreatment
For use in childcare and early years settings. Also for social workers and social work training, training agencies, trainers and lecturers.

Presentations - 1) The Impact of Abuse, 2) Parental Problems as Risk factors, 3) Attachments (Healthy and Unhealthy), 4) Maltreatment and Brain Development

Word Documents - 5 handouts

Child Protection Service Overview (England) 
The main presentation details (in separate sections) all aspects of the Child Protection Service in England. Suitable for social workers, care settings, trainers, training agencies, lecturers etc. 

Presentations – 1) Child Protection Service Awareness, 2) Introduction to Child Abuse

This session looks at the child protection service in England: By the end of the session, learners will understand: Underlying legislation and guidance, Relevant agencies and reporting procedures, Referrals and procedures, Care orders Who are looked after children.

Word Documents - Handouts (2) End of Session Assessments (1)

Complaints Awareness (includes Procedures)
For use in care settings, for care staff, trainers and training agencies and for use on full and part time courses.

Presentations
- 1) Introduction to Complaints, 2) Complaint Management, 3) Assessing the Impact of a Complaint

Word Documents
- Assessing the Impact of a Complaint handout, Care Setting Check Sheet, Complaint Management handout, Introduction to Complaints handout. Plus - Case Study Learning Activity (Assessing the Impact of a Complaint), Case Study A and B, 1 End of Session Assessment


Confidentiality, Data Protection Act 2018, Caldicott, Freedom on Information
For use in care settings, for care staff, trainers and training agencies and for use on full and part time courses.


Presentations - 1)Confidentiality Awareness, 2) Data Protection Act 2018, 3) Freedom of Information Acts 2000 and 2002 (England and Scotland), 4) Caldicott Principles

Word Documents - Handouts (to follow PowerPoint 1, 2 , 3 and 4), Written end of session Assessment (for PowerPoint 2), Freedom of Information (Scotland) Act 2002 Summary of Exemptions handout, Freedom of Information Act 2000 Summary of Exemptions handout, Confidentiality care settings (extra handout), Record keeping medication (extra handout), Safeguarding (information sharing) (extra handout), Data Protection Act (extra handout)Schedule 2 and 3 conditions (handout)


Continence Awareness
To raise awareness of continence issues.  Includes screening questionnaires and a session specifically addressing why care staff need to consider continence on an on-going basis. Also includes instruction on intermittent catheterisation. Suitable for care settings, care staff and managers, trainers, training agencies and for use on full time and part time courses.

Presentations - 1) Introduction to Continence, 2) Stress Incontinence (includes built in learning activities, 3) Urinary Incontinence and the Ageing Male, 4) Simple Overview of the Urinary System

Word Documents - 7 Handouts, 2 End of session assessments, 2 Learning activities, 2 Urinary Continence Screening Questionnaires

COSHH Awareness
A comprehensive pack looking at all types of COSHH hazards in care settings, including blood and body fluids, chemicals, biological agents, risk assessments, cleaning and decontamination etc. Includes contamination procedures and cleaning methods. This is a health and social care specific training resource (not a generic health
and safety COSHH resource.  Suitable for trainers, training agencies, care settings, managers, staff and for  use on full and part time training courses. If you just want Management of Blodd and Bodily Fluids this is available as a separate product (below).

Presentations - 1) Control of Substances Hazardous to Health Overview, 2) COSHH and Biological Agents, 3) COSHH Risk Assessment Process Steps to Take, 4) Management of Blood and Bodily Fluids

Word Documents - 6 Handouts, 3 End of Session Assessments, 1 Risk Assessment Sample Template

COSHH - Management of Blood and Bodily Fluids
70 slide teaching presentation with handout and end of session assessment.

Presentation - Management of Blood and Bodily Fluids

Word Documents - handout, end of sesion assessment

COSHH Risk Assessment
This is a health and social care specific PowerPoint training resource with 19 page printable Hand out and COSHH Risk Assessment printable Template. This looks at the process of controlling substances hazardous to health. Learners will have an understanding of how to do a COSHH risk assessment and the complete steps to take. It also looks at:
- Key definitions, how substances are hazardous and the effects
- The law
The session ends with procedures for staff.Easy to understand. Can be used by care settings, care managers, care staff, trainers, training agencies and for use on full and part time courses.

Presentation - COSHH Risk Assessment Process Steps to Take

Word Documents - 19 page Handout, Sample Risk Assessment Template

Counselling - Person Centred Approaches - Person Centred Counselling (Rogers) Awareness Level 2 and 3

Level 2 Presentation – Person Centred Counselling Theory Basics (14 slides)

Slide titles – Aims and Objectives, Introduction, Carl Rogers (2 slides), Human Potentials (2 slides), Safe Place, Core Conditions, Empathy, Unconditional Positive Regard, Congruence, Core Conditions, References and Further Reading Word Documents Handout

Level 3 Presentation – Person Centred Counselling Theory Basics (21 slides)

Slide titles – Aims and Objectives, Introduction, Carl Rogers, His Theory (5 slides), Psychological Problems (2 slides), Therapeutic Approach to Counselling, Unconditional Positive Regard, Empathy, Congruence, Growth, Therapeutic Movement, The Counselling Relationship, Focus of Person Centred Therapy (2 slides), Criticisms of Person Centred Counselling, References

Word Documents - Handout, End of Session Assessment

CQC Regulation Awareness (incs Registration and Enforcement)

Presentations - 1) CQC Regulation, Registration Enforcement Awareness, 2) Care Act

Word Documents - 5 handouts, Speakers Notes for CQC presentation

Deafblind Sensory Awareness

Presentations - 1) Introduction to DeafBlindness, 2) Communicating Effectively, 3) Communicating with Older People, 4) Health and Safety Awareness 

Word Documents - 30 handouts, 12 learning activities

Dementia Awareness
Suitable for delivering guided learning on any health and social care course, QCF, Skills for Dementia Level 2, Award in Dementia Care etc.  Also suitable for care settings awareness training for care assistants, health supprt workers etc. 

Presentations - 1) Introduction to Dementia, 2) Understanding Dementia, 3) Drug Treatments, 4) Psychological Treatments, 5) Aggressive Behaviour, 6) Communication

Word Documents - 6 presentation handouts

Dementia and Brain Changes/Resulting Behaviours
This pack includes teaching material that can be used for Level 2 and 3 units relating to dementia. It includes underpinning knowledge for common types of dementia, parts of the brain affected and specific changes in how a person with dementia behaves. Suitable for care settings, trainers, training agencies, lecturers etc.

Presentations - 1) The Brain and Affected Parts (Note – includes specifics of what a person with dementia can and
cannot do), 2) Introduction to Dementia

Word Documents - 8 hanouts, 2 case studies, 2 end of session assessments

Dementia and Managing Continence Awareness
PowerPoint training presentation and Word Documents (handouts, case studies). Suitable for care settings, trainers and training agencies, QCF Diploma trainers etc.

This pack looks at continence issues for people with dementia. By the end of the learners will understand:
Why continence can be a problem, Steps to be taken by managers and staff to manage continence issues in the care setting and at home (domiciliary care), Physical aspects that should be addressed, Professional involvement

Presentation – Dementia and Continence
Word Documents - Case Studies (2 documents) Handouts (2 documents)


Dementia and Diabetes Awareness
Suitable for health and social care settings, trainers, training agencies, lecturers etc. and services.

Presentation - Dementia and Diabetes

Word Documents - 9 Hand-outs for the presentation, Mini Cog Test – Screening for Dementia

Dementia and Reminiscence Activities Awareness
For clients with dementia, talking about the past is both social interaction and an activity. Care staff should utilise each one-to-one interaction with a client as an opportunity for social interaction and activity. This training pack explains how to do this in normal everyday care situations.The pack also explains how this interaction can take
place in group situations (rather than just the care worker and the client), how to create personal memory packs for clients.It is suitable as awareness training for all staff in care settings where there are clients with dementia. Useful also for trainers, training agencies and for use on full and part-time courses.

Presentations - 1) Communication during Everyday Activities, 2) Reminiscence Therapy (One to One), 3) Group Interactions

Word Documents - 2 presentation handouts

Dementia and Risk Enablement
People with dementia face different types of risks.This pack (which follows current national Department for Health guidelines) explains the process of risk assessment as one of Risk Enablement, to ensure that clients
retain as much independence as possible.

Presentation - Dementia and Risk Enablement

Word Documents - 3 handouts

Dementia and Sensory Awareness
A dedicated dementia pack. One presentation deals with dual impairment and dementia, another looks at hearing
impairment, the third looks at sight loss and the fourth is an introduction to dementia and sensory loss.

Presentations - 1) Introduction to Dementia and Sensory Loss, 2) Dementia and Deafblindness, 3) Dementia and Sight Loss, 4) Dementia and Hearing Loss

Word Documents - 4 presentation handouts, 3 end of session assessments, 8 extra handouts

Dementia and Supporting Eating and Drinking Awareness
This session is designed to provide practical information for carers of people with dementia. It looks at ways to tackle problems which can occur with eating and drinking in everyday life. It provides general advice which may not be suitable for everyone (e.g. diabetics). There are 16 printable hand-outs that accompany this very large presentation.

The presentation is sectioned into different parts so that trainers can use specific sections as they need them

Presentation - Support with Eating and Drinking Awareness 

Word Documents - 16 handouts
 
Dementia and Washing and Bathing Awareness

Presentation - Washing and Bathing Awareness (37 slides)

– Slide Titles: Aims and Objectives, Introduction, General Problems, Incontinence, Skin Inspection, Before Washing or Bathing, Care Plan Familiarity, Preparation, Health and Safety, Distractions, Mirrors, Before Bathing, Accessible Information, Toileting Prior to Bathing, Chronic Conditions, Simple Instructions, Comfort, Dignity, Clothing, Conversation/Song, Empowerment, Fear of Water, Hand Held Sprays, Humour and Dignity, The Head, After Bathing, Never Leave Unattended, Drying, Body Lotions, Alternatives to Bathing

Word Documents - Presentation Handout (5 pages), End of Session Assessment

Dementia - Person Centred Care Planning Awareness
This pack looks at Person Centred Care Planning and Delivery of Care for clients with Dementia. It is suitable for training staff in any care setting where the clients have Dementia and also for training students on Level 3 and 4 Health and Social care courses. The main presentation is very large (62 slides) and can be spilt into smaller sessions if required or you can mix and match from all my slides to make your own tailored sessions. It contains built in learning activity/discussion points and focuses on the expectations of the Care Quality Commission and is directly relevant for staff training.

Presentations - 1) Person Centred Care Planning in Dementia and Care Delivery, 2) Dementia Person Centred Care Planning and Mental Capacity Overview, 3) What is Dementia Care Mapping?, 4) Principles of Person Centred Care

Word Documents - Hand-outs to accompany all presentations, Case Study

Diabetes Awareness
The pack is a thorough overview of the condition and things that care staff should be aware of and look out for. It also explains what can happen if diabetes is not managed correctly (acute and long term complications. Each session comes with a handout and an end of session assessment to check learners understanding.Useful for care settings, care staff, trainers, training agencies and for use on part-time and full-time courses.

Presentations - 1) Diabetes Awareness , 2) Long Term and Acute Complications of Diabetes

Word Documents - 10 page handout & 12 page handouts, 2 x End of Session Assessment

Dignity Awareness

Presentations - 1 Factors Affecting Dignity, 2) Care Practice Factors that Threaten Dignity, 3) Dignity Challenges, 4) Workshop

Word Documents - 12 handouts, 8 learning activities

Domestic Violence Awareness
The presentations look at domestic violence in general, the effects on children/development, problems facing older people, statistics, an overview of the entire range of services available and one presentation that can be used for anyone –raising awareness of domestic violence (see last presentation 'Could you be a Victim'.)

Presentations - 1) An Introduction to Domestic Violence, 2) Help and Support Available (Professional Interventions, Help and Services Awareness), 3) Domestic Violence and Older People (focuses on women), 4) Domestic Violence – Effects on Children, 5) Statistics, 6) Could you be a Victim?

Word Documents - 19 hanfouts and 3 end of session assessments

Domiciliary Care Health and Safety Overview
Suitable for domiciliary care settings, homecare, trainers, training agencies and training courses.
An overview of the health and safety issues faced by domiciliary care staff and includes legislation and risk assessment, employers legal duties, induction and training, main health and safety issues.

Presentation - Health and Safety Overview

Word Document - session handout

Domiciliary Care Medication Awareness
Training presentations, handouts and 23 page 'model of good practice' document. Suitable for domiciliary, home care agencies, personal assistants and training organisations etc.

Presentations - 1) Safe Handling, Management and Administration of Medication by Carers within Domiciliary Care General Principles Overview, 2) Safe Handling, Management and Administration of Medication by Carers within Domiciliary Care Policy 3) Safe Handling, Management and Administration of Medication by Carers within Domiciliary Care Types Of Support, 4) Safe Handling, Management and Administration of Medication by Carers within Domiciliary Care Procedures 

Word Documents - 5 handouts, 23 page Model of Good Practice, 4 templates

Duty of Care Awareness

Presentations - 1) How Duty of Care Contributes to Safe Practice, 2) Duty of care Dealing with Incidents, Errors and Near Misses, 3) Duty of care Comments and Complaints, 4) Duty of care Support available for Addressing Dilemmas, 5) Duty of care Dealing with Confrontation and Difficult Situations

Word Documents - 11 handouts
Product Code: DLSAD
Brand: HSC Training Link
Product Condition: New
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